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Coachella is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year.
For any accessibility-related questions please email us at email@example.com. Our team will be responding to inquiries starting in late January 2018.
We will do our best to help you have an awesome experience.
Please Note: You must stop here to get your ADA wristband credential.
The Access Center is located on the fence-line near the main entrance. It is accessible from both ADA Car Camping and inside the venue. Here you can:
The venue is fully navigable for people with mobility disabilities. There are accessible pathways connected throughout the venue including parking, entrances, stages, vendors and all other activity areas. For more information about accessible pathways please inquire at the Access Center. We encourage all patrons to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.
We will not be providing wheelchair or scooter rentals.
A separate ADA lot, located in Lot 11B, will be available for patrons with valid handicap placards, plates and/or permits, as well as the applicable proof that it belongs to them. From the 10 freeway or Highway 111, Exit at Monroe St. and travel South, Right on Polo Rd. (after Ave 51.), Follow signs to LOT 11B ADA.
You will need a verified ADA placard, permit, or license plate to enter this parking lot. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger. This will be verified by law enforcement upon entry. For quicker entry, please make sure you have the DMV-issued paperwork that accompanies the Disabled Parking placard, permit, or license in the vehicle with you.
All patrons inside of the vehicle must be wearing their festival wristbands.
Absolutely no pedestrians will be allowed on Monroe Street between Avenue 49 and Avenue 52 or on Madison Street between Avenue 50 and Avenue 52. There will be no festival access for pedestrians on Monroe Street. Pedestrian access is available via Avenue 49 and Monroe Street and Avenue 52 and Madison Street
Please note that it’s against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots.
Preferred camping locations are available for those with accessibility needs. Campsites include close access to paths, entrances, exits, shuttles, accessible restrooms, and accessible showers.
Accessible camping spots are available on a first come, first served basis. Registering helps us prepare for your group and plan our accessible camping area. To reserve an ADA camping spot, please fill out this form: Weekend 1 | Weekend 2
Limited spots will be available to unregistered guests onsite but are not guaranteed. You will need a verified ADA placard or license plate to enter the accessible camping area. The person to whom the placard or plate is issued to must be present in the vehicle, as a driver or passenger. As part of gaining access to accessible camping, identification will be checked to ensure legitimate use.
There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd on a number of Coachella’s stages. To gain access to these areas, please visit the Access Center.
Accessible Viewing Area Policies:
– Companions may be asked to stand if capacity is reached
– These are non-smoking areas
– Patrons are not allowed to save spots and if a guest is not-present for over an hour, their area will be given to another disabled guest
Service animals are permitted throughout the festival grounds; however this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
If you are bringing a service animal, make sure to check in at the closest ADA Access Center for registration. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials.
Due to large-scale service animal fraud and for the protection of all festival patrons, service animals must be screened and registered at the Access Center immediately upon entry to the site.
Sign Language interpreters will be available for the following artists:
If you would like to request ASL Interpretation for any performance not listed above, please contact us at firstname.lastname@example.org. Keep in mind, requests must be made no later than 30 days before the event to allow for sufficient processing time.
Requests for Closed Captioning, Braille/Large Font Print, Guided Tours and/or other forms of Effective Communication, please contact us at email@example.com.
We have assisted listening device systems available for those with hearing impairments. For more information, please contact firstname.lastname@example.org and/or visit any of the Access Centers.
Shuttle service will be made available for our disabled guests who need it. Pick-up locations include the VMT Lobby, Uber Lot, ADA Parking, and ADA Camping/Access Center. Typical wait times may be as long as 40 + minutes due to heavy volume. Shuttles only provide service to the entrance/exit with the exception of trips to the ADA showers for disabled campers. A wristband issued by the Access Center is required to utilize this service.
Uber Assist/WAV services will be available in Lot 1C each night of the festival.
Goldenvoice will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the Festival. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.
In continually trying to make our festival more accessible we encourage you to contact us at email@example.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services please reach out to us.